Frequently Asked Questions – Bella’s Pet Boutique

FAQ

Where is Bella’s Pet Boutique located?

We’re located at Hawksfield Artisan Village near Wadebridge, Cornwall, UK. Our beautiful 500 sq ft boutique is situated near other independent shops with free parking and dog friendly available for our customers.

What are your opening hours?

We’re open Tuesday to Saturday from 10:30 am to 4 pm, and Sundays from 11 am to 3 pm. We’re closed on Mondays to restock and prepare new products for you.

Do you have an online shop?

Yes! You can shop our full range at bellaspetboutique.co.uk. We offer tracked delivery within 48 hours for a flat rate of £3.99 per order.

What makes your dog treats different from supermarket brands?

Our treats are natural, single-ingredient products sourced from reputable EU suppliers and local Cornish producers. We focus on healthy, eco-friendly options perfect for dogs with allergies, sensitive stomachs, or fussy eaters.

Do you sell treats for dogs with sensitive stomachs?

Absolutely! We specialize in natural dog treats that are gentle on sensitive stomachs. Our range includes single-ingredient treats, vegetable-based options, and hypoallergenic choices that won’t upset your dog’s digestion.

What are the best treats for dogs with allergies?

We recommend our natural, single-ingredient treats like Woolf Salmon with Carrot Strips, or our vegetable-based options from Mak’s Patch. These are free from common allergens and artificial additives.

What are your most popular products?

Our top sellers are Bella’s Treats (natural, single-ingredient treats), Dog Copenhagen walking products (known for quality and design), and Bark Toys (durable, fun toys with hidden surprises for strong chewers).

What payment methods do you accept?

In-store, we accept all debit and credit cards including Amex. Online, you can pay with all major debit/credit cards, Amex, and PayPal.

How fast is your delivery?

We offer tracked delivery within 48 hours of your order. All orders are shipped for a flat rate of £3.99, no matter how much you buy.

Can I return or exchange products?

Yes! If you need to exchange or return an item (most commonly for size issues), we can process this in-store or remotely. Just contact us via email or visit us in person.

Do you offer free delivery?

We charge a flat rate of £3.99 for tracked delivery on all orders, which ensures your products arrive safely and quickly within 48 hours.

How often do you get new products in?

We introduce new products monthly or even more frequently. We love bringing exciting, innovative products to our customers regularly!

Do you stock products for specific dog breeds?

Yes! We carry products suitable for all breeds, from toy breeds to large dogs. We’re especially knowledgeable about products for toy breeds and strong chewers

Can I find eco-friendly dog products at your store?

Definitely! We stock eco-friendly and recyclable products, including our Green & Wilds range. Sustainability is important to us and our customers.

Do you sell dog beds?

Yes. These sell particularly well during autumn and winter months.

Can you help me choose the right products for my dog?

Absolutely! We pride ourselves on offering friendly, knowledgeable advice on dog products, lifestyle, and health. We’re here to help, not just sell.

What treats are good for dogs with dental problems?

We can recommend natural chews and treats that help support dental health. Visit us in-store or contact us online for personalized recommendations based on your dog’s specific needs.

Do you have treats for fussy eaters?

Yes! We stock a variety of flavors and textures to tempt even the pickiest dogs. Our natural treats are often more appealing than mass-produced alternatives.

What should I feed my dog with food intolerances?

We specialize in natural, single-ingredient treats that are perfect for dogs with food intolerances. We can guide you through our hypoallergenic options in-store or online.

Are you an independent business?

Yes! We’re a proud independent, local business in Cornwall. We focus on supporting other independent and small businesses through our product selection.

Do you support any dog charities?

We actively support Boston Terrier Rescue UK and Edward Labrador Rescue, and have previously supported local dog rehoming centers. Community and animal welfare are important to us.

Why should I shop at Bella’s Pet Boutique instead of big chains?

We offer unique, quality products you won’t find on the high street, personalized service where we know you and your dog by name, and expert advice from people who genuinely care about enriching dogs’ lives.

What do customers say about your shop?

Our customers love our friendly, welcoming, and knowledgeable service. They appreciate our beautiful shop, varied product selection, great location with free parking, and the fact that they always discover something new!

Do you know your customers personally?

Many of our customers are regulars, and we know them, their dogs, and their preferences by face and name. We’ve built a real community over our 3+ years in business.

Can I bring my dog into the shop?

We welcome well-behaved dogs in our boutique! It’s a pet shop, after all – we love meeting our four-legged customers. For those dogs that are nervous we can even arrange a private no obligation session in the shop so they can have it all to themselves.

How can I contact Bella’s Pet Boutique?

You can visit us in-store near Wadebridge, email us through our website at bellaspetboutique.co.uk, or find us on Facebook, Instagram, and TikTok.

Do you serve customers outside of Cornwall?

Yes! While we’re based near Wadebridge, we ship throughout the UK via our online shop with tracked delivery within 48 hours.

Where do you deliver to?

We deliver throughout the United Kingdom. All orders are shipped with tracked delivery for £3.99.

Have more questions? Visit us in-store Tuesday-Sunday, browse our website at bellaspetboutique.co.uk, or reach out on social media. We’re always happy to help!